Privacy
Policy
Our Commitment to Your Privacy
Luminaryx Hub is committed to protecting your personal information and your right to privacy. This Privacy Policy describes what information we collect, how we collect it, why we need it, how we use it, how long we retain it, who we share it with, and what rights you have over it.
This Policy applies to all personal data collected through our website, our online learning platform, our private lesson booking system, our conversation club portal, and any communications, inquiries, or transactions you conduct with us. By using our services, you acknowledge that you have reviewed and understood this Privacy Policy.
We do not sell, rent, or trade your personal information to third parties for marketing purposes under any circumstances. Your data is collected strictly to provide and improve the services you access through Luminaryx Hub.
Information We Collect
Information You Provide Directly
When you create an account, enroll in a program, book a session, or contact us, we collect personal information you provide voluntarily. This includes:
- Full name and email address
- Phone number, where provided
- Billing address and payment method details (processed securely by our payment processor)
- Current German language level, learning goals, and program preferences
- Communications and messages sent to us via our contact form, email, or support channels
- For corporate accounts: company name, contact details, and team composition data
Information Collected Automatically
When you visit our website or use our platform, certain technical and behavioral data is collected automatically through cookies, log files, and analytics tools. This includes:
- IP address and approximate geographic location (country/city level)
- Browser type, version, and operating system
- Pages visited, time spent on each page, and navigation paths
- Device type and screen resolution
- Referring URL (how you arrived at our website)
- Course module access history and lesson completion data
- Conversation club session attendance records
Information from Third Parties
We may receive limited personal information from third-party services we integrate with, such as payment processors confirming a successful transaction, or video conferencing platforms confirming session participation. We do not purchase third-party data lists or obtain personal data from data brokers.
Purposes of Data Processing
We use the information we collect for the following purposes, each of which has a defined legal basis under applicable data protection law:
| Purpose | Legal Basis |
|---|---|
| Creating and managing your account | Performance of a contract |
| Processing enrollments and payments | Performance of a contract |
| Delivering courses, lessons, and club sessions | Performance of a contract |
| Sending transactional emails (receipts, schedules) | Performance of a contract |
| Providing customer support and responding to inquiries | Legitimate interest |
| Generating progress reports for students and corporate clients | Performance of a contract |
| Improving platform features and course content | Legitimate interest |
| Analyzing usage patterns to optimize user experience | Legitimate interest |
| Sending marketing communications (with your consent) | Consent |
| Complying with legal obligations | Legal obligation |
| Fraud prevention and platform security | Legitimate interest |
We do not use automated decision-making or profiling in a manner that produces legally significant effects on you without human review.
How We Share Your Information
Luminaryx Hub does not sell personal data. We share your information only in the following limited circumstances:
Service Providers
We engage trusted third-party vendors who process personal data on our behalf to support our operations. These include payment processors, video conferencing providers, email delivery services, and analytics platforms. All service providers are contractually required to process your data only for the specific purpose for which it was shared and to maintain appropriate security standards.
Corporate Clients
For students enrolled through a corporate training program, we share progress reports, attendance data, and level assessments with the authorized representative of the corporate client. Employees enrolled through a corporate program retain individual rights over their personal data under this Policy.
Legal Requirements
We may disclose your personal information if required to do so by applicable law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Luminaryx Hub, our users, or the public.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website prior to your data becoming subject to a different privacy policy.
How Long We Keep Your Data
We retain your personal data for as long as is necessary to fulfill the purposes described in this Policy, or as required by applicable law. Specifically:
- Active account data is retained for the duration of your account and for a period of 24 months following the last active use of your account, after which inactive accounts are scheduled for deletion.
- Transaction records are retained for a minimum of 7 years in accordance with applicable financial regulations.
- Course access logs and progress data are retained for the duration of your enrollment and for 12 months after course completion, to support certificate issuance and support inquiries.
- Marketing consent records are retained for as long as you remain subscribed, plus 3 years after withdrawal of consent, as evidence of consent management.
- Support communications are retained for 2 years from the date of resolution.
You may request deletion of your personal data at any time by contacting our support team. Requests will be processed within 30 days, subject to any legal retention requirements that may prevent complete deletion.
Your Privacy Rights
Depending on your location, you may have the following rights with respect to your personal data:
- Right of Access: You may request a copy of the personal data we hold about you at any time.
- Right to Rectification: You may request correction of inaccurate or incomplete personal data.
- Right to Erasure: You may request deletion of your personal data, subject to legal retention obligations.
- Right to Restriction: You may request that we restrict processing of your data in certain circumstances.
- Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.
- Right to Object: You may object to processing based on our legitimate interests at any time.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact our support team at the addresses listed below. We will respond within 30 days. We may ask you to verify your identity before processing the request.
Data Security Measures
Luminaryx Hub implements commercially reasonable technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit using TLS, access controls limiting data access to authorized personnel only, regular security assessments of our infrastructure, and vendor due diligence reviews.
While we take data security seriously, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your data. In the event of a data breach that affects your rights and freedoms, we will notify you and applicable authorities in accordance with our legal obligations.
Cookies and Tracking
Our website uses cookies and similar tracking technologies. Please review our Cookie Policy for a full description of the types of cookies we use, their purposes, and how to manage your cookie preferences. The Cookie Policy is incorporated into this Privacy Policy by reference.
International Data Transfers
Luminaryx Hub is based in the United States. If you access our services from outside the United States, your personal data may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our services, you consent to this transfer. Where required by applicable law, we implement appropriate safeguards such as standard contractual clauses to ensure your data receives an adequate level of protection.
Privacy Inquiries